Important Updates
Plan became effective
Omnibus Hearing at 10:00 AM ET
Solutions & Knowledge Base
Find answers to frequently asked questions about Celsius distributions
Dissolution & Distribution
Learn about the Chapter 11 plan, effective date, and what happens next
Security & Phishing
Official domains, approved email addresses, and how to stay safe
Coinbase Distributions
Information for international creditors receiving crypto via Coinbase
Custody Distributions
FAQs for custody account holders and asset recovery
Case Information
Bankruptcy case details, court documents, and legal updates
Contact Support
Submit a ticket or find additional help resources
Celsius Network LLC, et al.
Chapter 11 Bankruptcy Case Information
Case Overview
On July 13, 2022, Celsius Network LLC and certain of its affiliates (collectively, the "Celsius Debtors") filed voluntary petitions for relief under Chapter 11 of the United States Bankruptcy Code in the U.S. Bankruptcy Court for the Southern District of New York.
The cases of the Debtors are pending before the Honorable Martin Glenn in the U.S. Bankruptcy Court for the Southern District of New York and are being jointly administered under Case No. 22-10964.
On November 9, 2023, the Bankruptcy Court entered the Findings of Fact, Conclusions of Law, and Order Confirming the Modified Joint Chapter 11 Plan of Celsius Network LLC and Its Debtor Affiliates (the "Confirmation Order"), pursuant to which the Bankruptcy Court approved and confirmed the Modified Chapter 11 Plan of Reorganization of Celsius Network LLC and Its Debtor Affiliates (the "Plan").
⚠️ Notice Regarding Completed Distribution Communications and Ongoing Phishing Attempts
On April 25, 2025, the Post-Effective Date Debtors began sending emails to creditors who have Claims in Class 4 (Convenience Claims), Class 6A (General Custody Claims), or Class 6B (Withdrawable Custody Claims) who have fully redeemed their distributions under the Plan.
The Post-Effective Date Debtors are aware of continued phishing attempts purporting to be related to these Chapter 11 Cases. For example, creditors have reported emails purportedly from Celsius or Stretto asking them to log into a "claims portal" to provide their wallet information and receive their distribution.
Key Points to Remember:
- Many phishing emails state that the distribution will be made in ethereum or ether
- These emails include a one-time passcode or authorization code to access a fake "claims portal"
- Celsius is not making distributions directly to creditors' wallets
- For the avoidance of doubt, the second distribution will only be made in USDT
- Celsius does not send a one-time passcode as part of an email informing a creditor of their distribution status
- The one-time passcode used to log in to the legitimate Celsius Claims Portal is sent when a creditor takes the affirmative action to log in to such portal
Important Dates
10:00 AM ET
Professionals
Debtors' Counsel
KIRKLAND & ELLIS LLP AND KIRKLAND & ELLIS INTERNATIONAL LLP
Email: CelsiusCreditorQuestions@kirkland.com
Office of the U.S. Trustee
U.S. DEPARTMENT OF JUSTICE
Case Management Procedures
Please click HERE to view the Case Management Procedures
Recent Updates
- Plan Administrator's Update on Cash Distributions, including Notice of Amendment to Paypal Distribution Services Agreement to Make Cash Distributions Through Hyperwallet Service
- Effective Date Press Release
- MiningCo Common Stock FAQ
- Notice to Account Holders Regarding Frequently Asked Questions About Celsius Distribution
- Notice Regarding Commencement of Distribution of Cryptocurrency to Holders of Custody Claims
- Notice to Account Holders Regarding Forthcoming communications About Settlement of Withdrawal Preference Exposure Pursuant to the Account Holder Avoidance Action Settlement
- Notice to Holders of Retail Borrowers Deposit Claims Regarding Forthcoming Notice and Election Form for Repayment or Refinancing of Retail Borrower Deposit Claims
- Notice of Commencement of Second Plan Distribution
⚠️ Be Careful
Security Guidelines and Official Communication Channels
Security Reminders
- Celsius will never call, text, or message you on social media to ask for your account or personal information.
- Celsius will not ask you to connect your crypto wallet to a third-party site for payments or ask for your seed phrase or private keys.
- Celsius will only send passcodes by email if you go to the official Celsius Claims Portal (https://claimsportal.celsius.network/) and login using your email address on file. Note: not all creditors have access to the Celsius Claims Portal.
Official Celsius Distributions Email Addresses and Websites
Before clicking on a link in an email or providing personal information, please reference this list to ensure the communication you received is from one of the following addresses:
Approved Email Address:
Approved Website:
Tips to Avoid Phishing
Celsius Network Dissolution and Distribution
Understanding the Bankruptcy Process and Your Recovery
Overview
Celsius was a global cryptocurrency platform and Bitcoin mining company that emerged from Chapter 11 bankruptcy on January 31, 2024.
Distribution Information
Beginning on February 1, 2024, claim distributions to Eligible Creditors are being made in cryptocurrency and US dollars. Some creditors are eligible to receive equity shares in Ionic Digital LLC, which is the reorganized mining business, formed following the emergence from bankruptcy in accordance with the Plan.
For more information, please refer to the case details at Stretto Case Information.
Support Resources
For answers to frequently asked questions regarding Celsius and claim distributions, we strongly suggest you review the articles and resources contained in this Knowledge base before contacting support, as we continue to update questions and answers on a regular basis.
Cryptocurrency Distributions via Coinbase
Information for International Creditors
Overview
As approved by the Court, certain individual creditors that reside outside the United States, and in jurisdictions supported by Coinbase, will receive their claim distributions in BTC and ETH to their Coinbase account.
As per the Coinbase Agreement, individual (non-corporate) creditors must have received at least one claim distribution by November 9, 2024. After this date, any non-US creditors who had not received a cryptocurrency claim distribution at Coinbase were automatically assigned a Cash distribution partner. Celsius will sell the cryptocurrency allocated for their distribution at market prices as close as reasonably practical to an expected USD distribution.
General FAQs on Coinbase Distributions
Troubleshooting and Common Questions
Table of Contents
Who is eligible for Coinbase distributions?
Individual creditors residing outside the United States in jurisdictions supported by Coinbase are eligible to receive cryptocurrency distributions via Coinbase. Corporate creditors and US-based creditors receive distributions through alternative methods such as PayPal/Venmo or Hyperwallet.
How do I set up my Coinbase account?
If you are eligible for Coinbase distributions, you should receive an email invitation to create or link your Coinbase account. Follow the instructions in the email carefully and ensure you are visiting the official Coinbase website (coinbase.com) before entering any credentials.
When will I receive my distribution?
Distribution timing varies based on your claim class and the schedule approved by the Court. Check your email regularly for updates from Celsius Distribution regarding your specific distribution timeline.
What are the tax implications?
Tax implications vary by jurisdiction. We recommend consulting with a qualified tax professional in your country to understand the tax treatment of your cryptocurrency distribution.
What if I have issues with my distribution?
If you experience issues with your Coinbase distribution, please first verify that you have completed all required KYC (Know Your Customer) verification steps on Coinbase. If issues persist, contact Celsius Distribution Support.
General FAQs on Custody Distributions
Information for Custody Account Holders
Table of Contents
- I cannot open the Celsius app anymore, and I never got my assets back. What do I do in this situation?
- What happens to my Custody assets if I did not withdraw them from the Celsius app before it closed?
- I want to receive my Custody assets in-kind, not in BTC/ETH or USD. How can I get them back?
- I opened a support ticket related to my Celsius account. Now that the Celsius app is closed, is it too late for my issue with my account to be resolved?
I cannot open the Celsius app anymore, and I never got my assets back. What do I do in this situation?
The Celsius app being shut down has had no impact on distributions to creditors.
On February 29, 2024, the Celsius app was shut down, as a part of the winding down of its business operations, as detailed in the Plan of Reorganization. Creditors should reference their emails from Celsius or Stretto with more details on their claim, as creditor recoveries are highly individualized and dependent on a variety of factors.
While former Custody account holders, or users with Post-Petition deposits, with eligible balances to withdraw have missed the window to withdraw their assets in-kind, there is more detail in this FAQ on how a distribution will be made to them in the event of inaction to timely withdraw their Custody assets.
Former Earn account holders, who have not been able to utilize most features of the Celsius app for some time, are receiving their distribution via a Distribution Partner such as PayPal/Venmo or Coinbase.
What happens to my Custody assets if I did not withdraw them from the Celsius app before it closed?
If you did not request to withdraw your eligible Custody assets by February 28, 2027, these assets were converted to USDT as described in the Plan. Your distribution will be made through an assigned Distribution Partner and you will receive further communication about this process via email.
Important: If your total Custody assets convert to less than $10 USD and you did not withdraw such assets from your Celsius account before the Celsius app closure, such assets will not be distributed and will instead be returned to the Estate.Any distribution that is unclaimed or otherwise remains undeliverable for one year after the first attempt to deliver, shall be treated as unclaimed property under the Plan and returned to the Estate for future distributions made under the Plan to eligible creditors.
I want to receive my Custody assets in-kind, not in BTC/ETH or USD. How can I get them back?
The deadline to withdraw Custody assets in-kind has passed (February 28, 2027). As described in the Plan [Docket №4289], these assets were converted into BTC/ETH and are being distributed via a Distribution Partner such as PayPal/Venmo or Coinbase.
I opened a support ticket related to my Celsius account. Now that the Celsius app is closed, is it too late for my issue with my account to be resolved?
Stretto and Celsius are continuing to provide customer support resources to former Celsius account holders. Changes to your personal information can still be made through customer support - such as name changes, address updates, date of birth corrections, or required updates to your contact information.
Contact Support
We're here to help with your distribution questions
Before You Contact Us
Please review our Knowledge Base first, as it contains answers to the most common questions about the distribution process.
Submit a Support Ticket
Emergency Contacts
If you believe you have been the victim of a phishing attack or fraud, please contact us immediately:
- Security Issues: complianceteam@celsius.network
- Legal Questions: CelsiusCreditorQuestions@kirkland.com